Terms and Conditions

TERMS AND CONDITIONS

 

Company Overview:  

Duman Workshops operates under the company ownership of Duman Creative LLC

Basis of Rates: All prices are based on two persons sharing a room or cabin. All prices and fares are quoted in U.S. dollars. The rates are based on tariffs, currency values, airfares and third-party charges as of catalog publication date and are subject to change due to unforeseen circumstances. While Duman Workshops will do everything possible to maintain the listed prices, if it is necessary to levy a surcharge, Duman Workshops reserves the right to do so, and notification will be given at the time of final invoicing.

Eligibility: Participation in a Duman Workshops for anyone under 18 must be accompanied by a parent or guardian for the entire journey.

Included in Expedition Cost: Accommodations and meals as indicated in the itinerary; educational materials; pre-departure information; entrance fees, excursions, and sightseeing noted as included in the itinerary; all gratuities except those for train or ship's crew, unless otherwise noted on the itinerary page; ground transportation during the expedition; transfers to and from group flights where applicable; services of Duman Workshops experts and/or local guides, lecturers, expedition leaders, and any other staff; and taxes, port charges, baggage handling, and service charges.

Not Included: Air transportation and related fees (except as indicated in the itinerary); activities noted as optional in the itinerary; gratuities for transportation crew, unless otherwise noted on the itinerary page; passport, visa, and permit expenses; medical expenses and immunizations; baggage/accident/cancellation insurance; personal expenses, such as laundry, telephone calls, and alcoholic beverages; and any other items not specifically noted as included.

Single/Shared Accommodations: A limited number of single rooms are available at an extra cost on a first-come, first-served basis.

Payments, Cancellations, and Refunds: To reserve space on a Duman Workshops Expedition, a 50% deposit is required. Final payment is due no later than 60 days prior to departure. A participant’s reservation may be canceled if full payment has not been received by 60 days prior to departure. For reservations made within 60 days of the departure date, full payment is required when the reservation is accepted. All cancellation notices must be received in writing and will become effective as of the date of the postmark. If a participant cancels 75 days or more prior to departure, a full refund of the deposit will be made. Per-person charges for cancellations that occur less than 75 days prior to departure (“Cancellation Penalty Period”) are as follows: 61-74 days prior to departure: 100% of the deposit amount; 45-60 days prior to departure: 15% of the expedition cost; 44 or fewer days prior to departure: 75% of the expedition cost. This policy also applies to pre- and post-expedition extensions. Any revisions made within the Cancellation Penalty Period, such as a change in departure date or choice of expedition, are subject to this cancellation policy. Any airline tickets issued are subject to the carrier’s refund policy. Arriving late or leaving an expedition in progress, for any reason whatsoever, will not result in a refund, and no refunds will be made for any unused portions of an expedition. Duman Workshops reserves the right to cancel any expedition because of inadequate enrollment that makes the expedition economically infeasible to operate or because of good-faith concerns with respect to the safety, health, or welfare of the participants. If an expedition is canceled prior to departure, the tour operator will provide participants with a full refund of monies paid to the tour operator; except in the event that the cancellation is due to a significant event that makes it infeasible to operate the expedition as planned, in which case the tour operator will provide participants with a refund and/or credit toward a future Duman Workshops equivalent to monies paid to the tour operator. If Duman Workshops cancels the expedition in progress, participants will receive a prorated refund based on the number of days not completed on the expedition. Except as outlined above when Duman Workshops cancels an expedition, Duman Workshops and its designated tour operator has no responsibility for any expenses, including any non-refundable expenses, incurred by participants in preparing for a cancelled expedition or for any additional arrangements should participants embark prior to the scheduled group departure date.

Itinerary Changes: The itineraries and staff presented in the catalog or on the website are subject to modification and change by Duman Workshops or its designated tour operator. Every reasonable effort will be made to operate programs as planned, but alterations may still occur after final itineraries are sent.

Documentation: Participants are responsible for obtaining any documents required for their participation in the expedition such as a valid passport, all visas, vaccination certificates, and any other documents. Failure to obtain documents does not negate the terms and conditions, and any extra costs incurred for rerouting due to travel without the necessary documents will be the participant’s responsibility.

Health Requirements: Participants must be in good physical and mental health. Any physical condition, diet, or treatment requiring special attention must be reported in writing when the reservation is made. Duman Workshops encourages participants to consult a doctor for specific medical advice about any activities or destinations. Certain expeditions may require that the participant obtain medical consent prior to departure as a condition of participation.

Medical Authorization and Coverage: In the event participant becomes sufficiently incapacitated as to be unable to direct his or her own care, there is no one on the expedition who can direct participant’s care, and Duman Workshops is unable or does not have time to contact participant’s emergency contact, the participant, by registering and paying a deposit for a Duman Workshops expedition, authorizes any medical treatment deemed necessary in the event of any injury or illness while participating in the activity including, but not limited to, X-ray, examination, anesthetic, medical or surgical diagnosis, or treatment and hospital care which is deemed advisable by, and is to be rendered under the general or specific supervision of, any physician and/or surgeon licensed in the United States, or, if in a foreign country and no physician licensed to practice in the United States is reasonably available, by a duly licensed physician deemed competent to render the necessary care. In addition, the participant certifies that they have medical insurance which will cover personal accidents, medical expenses, medical evacuation, air ambulance, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience occurring to the participant, or that in the absence of this medical insurance coverage, the participant agrees to pay all costs of rescue and/or medical services as may be incurred on the participant’s behalf. 

Photography: Duman Workshops and its designated tour operator and expedition leader reserve the right to take photographs or videos during the operation of any expedition or part thereof and to use the resulting photography, videos, or recordings for promotional or commercial use. By making a reservation on a Duman Workshops Expedition, the participant agrees to allow his/her likeness to be used by Duman Workshops and the tour operator without compensation to the participant. If the participant prefers that his/her likeness not be used, he/she must notify us in writing prior to departure of the expedition.

Copyright in all photographs, video, and related materials created by the participant (“Expedition Materials”) shall belong to the participant upon creation. The participant grants to Duman Workshops a non-exclusive, worldwide, irrevocable license to use any Expedition Materials provided to Duman Workshops and/or the tour operator in any media for the following limited purposes: editorial use, promotion of this editorial use, promotion of Duman Workshop’s travel programs, or promotion of the mission of Duman Workshops.

Dispute Resolution: If the participant has a complaint, he/she should first inform the tour operator or expedition leader while on the expedition so that the tour operator or expedition leader can attempt to rectify the matter. If the participant is still dissatisfied, he/she should submit the complaint in writing to Duman Workshops Expeditions within 30 days of the completion of the expedition. Any controversy or claim arising out of or relating to this Agreement, brochures, or any other literature concerning this expedition, or the breach thereof, including without limitation any claim related to illness, injury, or death, shall be subject to the following conditions: 1) the dispute will be governed by California law; 2) the parties agree that they will attempt in good faith to settle any and all disputes arising out of, under or in connection with this Agreement, including without limitation the validity, interpretation, performance and breach hereof, through a process of mediation in California under the supervision of a mutually agreed upon mediator; 3) in the event that mediation fails to settle such a dispute, the parties agree that they will proceed to arbitration in California using one arbitrator pursuant to the then existing rules of the American Arbitration Association; 4) the maximum amount of recovery to which a participant will be entitled under any and all circumstances will be the published cost of the participant’s expedition with Duman Workshops. This agreement to arbitrate does not waive or modify any liability release agreed by the participant.